Sr. Customer LifeCycle Engineer

Specialist Engineer

Profession- Sr. Specialist, Network Engineer Stream – Global Network Competency Center (GNCC)

Purpose:

This is an exciting opportunity to become an integral part of a team of highly skilled network engineers at a leading IT provider for the air transport industry. The role is classified as an L3/Expert/SME position, responsible for developing, deploying and maintaining service configurations, including operational fault management of a SITA-managed Versa Networks solution.

The ideal candidate will configure and troubleshoot network and security solutions, including SDWAN/SASE, to resolve customers’ technical issues while acting as a liaison to other internal teams. Candidates must be willing to learn about new technologies and possess the ability to work in a complex networking and security environment.

What You Will Do:

• Participate in the planning, deployment, and delivery of network-related projects with a focus on SDWAN/SASE solution design, implementation, and support.
• Assist Project Managers and Customer Success Specialists in delivery coordination and detailed migration planning.
• Day-to-day management and configuration of network infrastructure, including SDWAN/SASE, firewalls, and local area networks (wired/wireless).
• Oversee SDWAN/SASE managed services to ensure optimized configurations.
• Maintain the operational integrity of security and data networks, responding to incidents and providing occasional out-of-hours technical support.
• Participate in customer meetings, providing performance reports and project updates.
• Troubleshoot and resolve high-priority incidents (L2/L3), ensuring SLAs are met.
• Address customers’ technical and service-related inquiries.
• Support knowledge sharing and training within internal and customer teams. Who You Are?
• 8-10 years of experience in the Information Technology/Telecom industry.
• Proven ability to develop, document, and communicate technical customer solutions.
• Expertise in Enterprise LAN (wired and wireless) and WAN (MPLS & SDWAN) solutions, with a strong understanding of complex routing and switching environments.
• Proficiency with BGP and OSPF routing protocols; knowledge of EIGRP and QoS is a plus.
• Experience with SDWAN and SASE technologies, ideally from Versa Networks. Cisco SDWAN or Palo Alto experience will also be considered.
• Experience troubleshooting Cisco and/or Juniper routers, switches, and firewalls, including Cisco ASA and Palo Alto firewalls. Strong hands-on experience with firewalls is advantageous.
• Working knowledge of data center switching technologies (e.g., Cisco Nexus, ACI), virtualization, or WAN optimization is beneficial. • Familiarity with cloud and multi-cloud solutions like Aviatrix or Alkira or SSE solutions like Zscaler.
• Proficiency in network automation (Ansible, Python, JSON, APIs) is valued.
• Ability to work independently, demonstrating initiative and adaptability in changing environments.
• Strong communication, analytical, troubleshooting, and problem-solving skills.
• Excellent customer support and interpersonal skills.
• Degree or equivalent experience in Engineering or Computer Technologies.
• Familiarity with change management, project management, and ITIL practices.
• Detail-oriented, with a focus on quality and process interdependence.
• Proficiency in English is essential. One or more additional certifications are required:
• CCNA/NP, JNCIS/IP or equivalent.
• At least one industry associate level certification in security.
• Versa Networks Associate level SDWAN Certification (Specialist or Professional level will be a Plus)

Tech Stack:

MPLS IPVPN, SDWAN/SASE Versa Networks (Preferred) / Viptela/Cisco, Network Boost, Riverbed, Zscaler & security, Palo Alto, routing protocols such as OSPF, BGP, IPSEC, GRE, Tunneling, Underlay & Overlay protocols. Cat6500 series, Cat9300 series, Nexus switches, Wireless LAN (Juniper MIST, CISCO)