Team Lead, Delivery

Experience: 8 to 11 years

Location: Gurgaon

A brief overview of the role:

The Delivery Lead is responsible for overseeing the entire project lifecycle, ensuring the successful delivery and deployment of network services as per the agreed scope and timelines. This role involves coordinating with internal and external stakeholders, managing risks, and ensuring the team is well-trained and performing effectively.

Key Responsibilities:

• Oversee the entire project and ensure timely delivery.
• Coordinate with internal and external stakeholders, including telcos, ISPs, and airport authorities.
• Participate in UAT and development of new processes.
• Ensure the team is trained and performing well.
• Hands-on involvement in the project, especially during the initial phase.
• Manage the delivery milestones versus agreed baseline and flag any deviations to management.
• Minimize the risk of delayed delivery through regular progress reviews.
• Work with all interlocks to find alternate solutions when delivery is at risk.
• Ensure effective transition to operations and billing, conducting formal order closure reviews.
• Record and report any issues encountered during delivery.
• Ensure data integrity and quality within the tools for assigned customer requests.

Knowledge and Skills:

• Strong leadership and mentorship abilities.
• Hands-on experience in project management and networking.
• Proficient in ServiceNow and other relevant tools.
• Professional competency in MS Excel (Pivot tables), MS PowerPoint, and MS Office.
• Excellent verbal and written communication skills.
• Understanding of network architecture and components.
• Good understanding of LAN & WAN technology.
• Knowledge of networking (CCNA level preferable).

Core Competencies:

• Adhering to Principles & Values
• Customer Focus
• Results Orientation
• Proactive Teamwork
• Effective Communication
• Impact & Influence
• Leading Execution

Years of Experience:

• Ideally 9-11 years or more in project management and service delivery.

Education & Qualification:

• Bachelor’s degree or technical equivalent.